Norwich Office: 01603 300364

Lincolnshire Office: 01673 847140 option 2

Norwich Office: 8 Hall Rd, Norwich NR1 3HQ, UK
Lincolnshire Office: Suite 6 Concorde House, Kirmington North Lincolnshire DN39 6YP

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YOUR QUESTIONS ANSWERED

For Well-Informed Health & Social care Decisions

DO YOU PROVIDE FREE CONSULTATIONS BEFORE WE DECIDE ON A HOME CARE PACKAGE?

The simple answer is yes. We are happy to meet at a location that is suitable to you and discuss the care plan process. We will look at the need for risk assessments for both the client's safety and the care staff's safety and decide on call lengths and frequency. This meeting can be carried out on any day and at a time that is best for you.

WHAT SHOULD I CONSIDER WHEN CHOOSING A HOME CARE PROVIDER?

Access - If they are easily accessible, with local people and local knowledge, as this will help to form a bond between client and care provider that is essential for a good and fulfilling working relationship.

Flexibility - As you won't always want the same time of calls, you might have appointments or want to visit with family, so a flexibility to the timings would be beneficial to you.

Clear pricing - Home care visits start from £18.00 per hour for a fully trained carer to offer support within your own home. Prices are also available for 30-min or 45-min visits, and there are set prices for overnight calls. You will know your rates before the care commences and these rates will be reviewed annually.

Regular staff - Providing continuity of care and to enable the care staff to become accustomed to you and vice versa, as this will help improve your confidence in their abilities and we always find continuity of care is very important as you are trusting the care staff in your own homes.

WHAT IS THE MOST REWARDING ASPECT OF A CARE SUPPORT WORKERS JOB?

The greatest joy comes when people are made to feel safe and happy, by ensuring they are looked after properly. It makes for a good feeling when you can come home and say that you’ve made a difference to the clients’ lives. Sometimes you are the only outside contact that these people receive, and they look forward to meal times and your visits and you can see the difference you make to their lives. It is genuine appreciation. When clients see you walk into the room, you can see how happy they are – this is a big part of the role and makes the job all the more worthwhile.